Frequently Asked Questions

Everything you need to know about ordering countryside, outdoor and workwear clothing & footwear from 4 Elements Clothing — delivery, returns, sizing and more. Can't find your answer? Email help@4elementsclothing.co.uk or call 01793 68 4567.

About 4 Elements Clothing

What does 4 Elements Clothing sell?

4 Elements Clothing is a UK retailer specialising in countryside, outdoor and workwear clothing and footwear. We stock jackets, fleeces, knitwear, boots and accessories built for country pursuits, farm work and everyday outdoor life, from trusted British and international brands.

Which brands do you stock?

We stock brands including Hoggs of Fife, Deerhunter, Redback Boots, Pinewood, 5.11 Tactical, Harkila, Aigle, Ariat, Swazi, Ben Sherman, Robert Charles, Tilley Hats, Grisport, Treksta,  and many other brands. Browse each brand's full range from our collections menu.

Are your products genuine?

Yes. Every item we sell is 100% genuine, sourced directly from the brands or their approved UK distributors — never grey market or counterfeit stock.

Do you sell on Amazon and eBay as well as your website?

Yes, alongside 4elementsclothing.co.uk you'll also find us trading on Amazon and eBay, other platforms, so you can shop with us wherever you prefer.

Ordering, Delivery & Payment

Do you offer free UK delivery?

Yes, we offer free UK delivery on orders, dispatched within 24 hours Monday to Friday and sent as tracked delivery with Royal Mail.

Do you ship to Europe?

Yes, in addition to the UK we ship to most of Europe, including Ireland, France, Germany, the Netherlands, Spain, Italy and many more countries. Enter your address at checkout to confirm delivery to your country. We are not responsible for delays due to local customs.  Additional costs such as local taxes, duties etc are the customers responsability.  Return costs are the customers responsability.

How can I track my order?

Once your order is dispatched we'll send you tracking information. Royal Mail deliveries can be tracked directly at royalmail.com/track-your-item. If you haven't received tracking details, email help@4elementsclothing.co.uk.

What payment methods do you accept?

We accept all major debit and credit cards plus PayPal, processed securely through Shopify Payments and Stripe. Your payment details are never stored on our site.

Sizing, Returns & Exchanges

How do I find my correct size?

Sizing varies between countryside and workwear brands, so we publish a dedicated size chart for each one — including Hoggs of Fife, Deerhunter, 5.11 Tactical, Redback Boots, Pinewood, Harkila, Ben Sherman and more. Check the size chart linked on each product page before ordering.

What is your returns policy?

We offer 30-day no-quibble returns on unused items, with extended returns available on some products. Simply email help@4elementsclothing.co.uk to start a return — see our full Refund Policy for details.

Can I exchange an item for a different size?

Yes, exchanges are quick and simple — particularly useful for boots and clothing items, where getting the fit right matters. Email us and we'll talk you through it.

What if an item I want is out of stock?

We restock regularly across our brands. Email help@4elementsclothing.co.uk with the product name and size and we'll let you know when it's back or suggest a close alternative.

Buying Guide

What's the difference between waxed cotton and technical waterproof jackets?

Waxed cotton jackets are hardwearing, breathable and re-waxable, giving classic countryside styling and reliable water resistance for general outdoor wear. Technical waterproof jackets use laminated or coated fabrics rated for fully waterproof, highly breathable performance — better suited to prolonged wet weather, active use or shoot days. Many customers keep one of each.

What should I look for in a shooting or countryside coat?

Look for a waterproof rating suited to how you'll use it, quiet outer fabric that won't spook game, a good length for the weather and terrain, and features like a game pocket, reinforced shoulders and adjustable cuffs. Brands like Deerhunter, Hoggs of Fife and Harkila are built specifically for these conditions.

How do I contact customer service?

Email help@4elementsclothing.co.uk or call 01793 68 4567. We reply within 24 hours, Monday to Friday.