Shipping policy

 

Royal Mail Tracking link: 

https://www.royalmail.com/track-your-item

Orders received pre-3pm workdays ship same day on next day delivery (Royal Mail dependant, this is not guaranteed).

Shipping Policy

1. Order Processing Times

All orders are processed within 1–2 working day (Monday–Friday, excluding UK bank holidays).

Orders placed after 3pm will be processed the next working day.

During busy periods (e.g. sales, holidays), processing times may be slightly longer.


2. Delivery Options & Times

United Kingdom

  • Standard Delivery: 1-2 working days

Delivery times are estimates and not guaranteed.


3. Shipping Costs

Shipping costs are calculated at checkout.

We may offer:

  • Free UK delivery on orders

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (where applicable).


5. Delivery Partners

We use trusted courier services such as:

  • Royal Mail
  • UPS
  • DHL
  • DPD

We reserve the right to choose the most appropriate courier for your order.


6. Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us at help@4elementsclothing.co.uk.

We will work with the courier to resolve the issue as quickly as possible.


7. Failed Deliveries

If delivery fails due to:

  • Incorrect address provided
  • Failure to collect or rearrange delivery

We may:

  • Charge for redelivery
  • Deduct return shipping costs from your refund

8. Risk & Responsibility

Your order becomes your responsibility once it has been delivered to the address provided.

Please ensure your delivery address is correct at checkout.


9. International Shipping (Optional Section)

We offer international shipping.

If applicable:

  • Delivery times vary by destination
  • Customers are responsible for any customs duties or import taxes

10. Delays Outside Our Control

We are not responsible for delays caused by events outside our control, including:

  • Courier delays
  • Weather conditions
  • Strikes or disruptions

11. Contact Us

For any shipping-related queries:

Email: help@4elementsclothing.co.uk
Address: Integer Park, Common Hill, Cricklade, Wiltshire. SN6 6HA